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Frequently Asked Questions

Where is your company located?

We are located in Spring Branch, Texas.... just north of San Antonio.

Are there extra costs to ship my order?

No... your shipping is FREE with your order.

Can you ship to a PO Box or APO/FPO address?

Sorry, no we can't

Do you deliver outside the U.S.

Yes, we ship to Canada almost every day but to no other countries

What couriers do you use?

Usually FedEx or UPS

Can I use a PO?

Yes, but only if you are a school. Select the button at the top right of our home page for instructions.

How do I track my order?

Go to track my order in the bar on the home page and you can track your order from there.

What is the minimum order quantity?

The minimum order is 100 lanyards of the same color and graphic/text.

Will I be charged tax?

Tax will only be charged to those orders that originate in Texas.

Note: If you are logged in as a Texas user, prices stated in Step 4 and beyond will include standard Texas taxes in the unit prices for lanyards and accessories.

Which file formats are accepted for logos/artwork?

We accept the following formats: JPEG, JPG, GIF, PSD, BMP, TIFF, PNG, EPS, DOC, DOCX.

Can my order be split into different colors?

Yes. However, each color order must have minimum of 100 lanyards.

What is a breakaway on a lanyard?

Safety breakaways provide a secure attachment that releases when tugged. This feature provides a way to remove the lanyard without having to pull it over your head for convenience and safety purposes.

What color lanyards do you offer?

The following 14 colors are available for free when designing your lanyard.

If you would like to order lanyards in a color other than the ones listed, a fee of $ 40 per color will be added to your order . You may choose any color from the PMS color chart

What type of attachments do you offer for neck lanyards?

We offer 7 different attachments that are free with your order of lanyards. We, also, offer 4 premium attachments that can be ordered with your lanyards for an additional $ 0.20-$ 0.22 per lanyard.

How long will it take for my order to be delivered?

Polyester, Nylon, Full color and Tube lanyards take approximately 14-days or less from the day you place your order.

Woven lanyards have a longer production time and may take up to 21-days from the day you place your order.

Do you offer Rush Services?

Yes, we do offer Rush Shipping. Rush Shipping & production will cut your delivery time just about in half.

Will I see a sample proof?

It is our policy to always show you a digital proof before we begin production. You may review it and change it as necessary.

Are there any set-up fees?

No, we do not charge for any setup.

Do you price match?

We stand behind our prices and believe we offer the lowest prices for the highest quality of lanyards on the internet. Our prices are backed by our LOW PRICE GUARANTEE: If you find any US based competitor offering lower prices than ours, we will match their price AND give you an additional $10 OFF YOUR PURCHASE. In order to exercise the guarantee, please provide a link to the pricing page of the product in question from the competitor's website. The competitor must have an established business and should be willing to accept orders at the prices listed on their website. Please send all price match inquiries to sales@lowcostlanyards.com.

Do you offer refunds?

Yes, only if it is a manufacturer’s defect. You can contact us via email at sales@lowcostlanyards.com or telephone at 1 800 - 782 - 0797 FREE

If Low Cost Lanyards informs you that they cannot meet your deadline for rush order after your order is placed, you have the following options:

  • Low Cost Lanyards can refund your rush production fees and we can continue your order with normal production times, or
  • You may cancel your complete order and receive a refund for the total cost of your order. We must, However receive your cancellation before we begin production.